Pocket Chats - Privacy Policy

Last updated: 6 June 2026

Pocket Chats is a tool for businesses to manage the WhatsApp conversations their customers have with them. This policy explains what information the app handles and how. It applies to the Pocket Chats iOS app and the service behind it.

Who we are

Pocket Chats is operated by HandCode ("we", "us"). For any privacy question, contact us at mzeb.khan@gmail.com.

Information we handle

• Your sign-in email. You log in with your business email address. We email a one-time 6-digit code to verify it. We do not store passwords.
• Your customers' conversations. The app displays the WhatsApp messages your business exchanges with its customers (message text, timestamps, the customer's phone number and any name/email they share), so you can view and reply to them.
• Device push token. If you enable notifications, we store your device's push token to send you alerts about new customer messages and escalations.
• Basic usage and diagnostic data needed to operate and secure the service.

How we use it

• To sign you in and show you your business's conversations.
• To let you reply to customers and to power the AI assistant that answers on your behalf.
• To send you push notifications you've opted into.
• To operate, secure, and improve the service.

What we do not do

We do not sell your data or your customers' data to anyone. We do not use it for advertising. Conversation data is only shown to the business that owns the WhatsApp number, scoped to the account you sign in with.

Sharing

We use trusted service providers to run the app, including cloud hosting and database (Vercel, Supabase), WhatsApp message delivery (Twilio / Meta WhatsApp), email delivery (Resend), push notifications (Apple), and AI processing (Anthropic). They process data only to provide their service to us and under their own security and privacy commitments.

Retention

We keep conversation history to provide the service. You can request deletion of a conversation in the app, or contact us to close an account and delete its data.

Your rights

You can request access to, correction of, or deletion of your data by emailing mzeb.khan@gmail.com. You can turn off notifications at any time in your device settings.

Children

Pocket Chats is a business tool and is not intended for children under 13.

Changes

We may update this policy; material changes will be reflected on this page with a new date.

Contact: mzeb.khan@gmail.com